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Microsoft Certified: Dynamics 365 Funda…. Microsoft Certified: Dynamics 365 Fundamentals (CRM) Certification details Whether you are a business stakeholder, functional.

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Microsoft Dynamics 365. Learn how you can use Dynamics 365 to meet today’s challenges by bringing your customers and business together with the next generation of CRM and ERP applications. Browse all Dynamics 365 learning.

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Defining CRM. Customer relationship management (CRM) is a set of integrated, data-driven software solutions that help manage, track, and store information related to your company’s current and potential customers. By keeping this information in a centralized system, business teams have access to the insights they need, the moment they need them. Without the support of an integrated CRM.